Pricing
Three things, priced plainly
No contracts, no minimum term, no setup fee hiding behind a demo call. Everything cancels from the receipt link.
then from $99/mo, optional
- Decline-reason breakdown
- Account updater setup
- Full pass on outstanding failures
- Seven-touch member sequence
- Front-desk flag workflow
- Dollars-recovered report
or $79/mo ongoing
- Net growth and EFT trend
- Churn by tenure cohort
- Visit frequency risk bands
- Revenue per member
- Close rate by staff
- Three prioritized actions
yours to keep
- Recovery sequence and copy
- Save scripts by cancel reason
- Monthly review agenda
- KPI tracker template
- Free adaptation to your software
Monthly recovery tiers
The monthly plan is priced by how much you bill in dues each month, because that's what determines the size of the pool being worked. Tiering it keeps the fee below the recovery at every club size instead of only in the middle.
| Monthly dues billed | Roughly | Monthly fee |
|---|---|---|
| Under $10,000 | Under ~300 members | No monthly plan — take the playbook pack instead |
| $10,000 – $25,000 | ~300–750 members | $99 start |
| $25,000 – $60,000 | ~750–1,800 members | $199 start |
| $60,000 and up | Large clubs, multi-location | $349 start |
Everyone starts with the $299 first pass regardless of tier. The monthly plan is optional and added afterward, once you've seen what the first pass actually recovered.
Which one is right
- Billing over ~$10k/month and you've never worked your decline report? Draft recovery. That's where the money is, and the guarantee caps the setup fee by what it produces.
- Billing under ~$10k/month? Playbook pack. Run it yourself — at your size any monthly fee would eat the recovery, and the calculator will show you that in about thirty seconds.
- You suspect something's wrong but can't name it? Scorecard first. It's the cheapest way to find out which problem you actually have.
The guarantee
Draft recovery. The first pass means one complete run at every outstanding failed draft on the export you send us, finished within 14 days of us receiving it. Recovery is counted as dollars collected and settled in your own billing system — you check our number against your statement, not the other way round. If that figure is under $299, we refund the difference. If it is zero, you get the entire $299 back. Refunds go to the original card within 5 business days of the report landing in your inbox.
Scorecard. Read it and email us within 14 days saying it told you nothing you didn't already know. No form, no explanation required. Full refund, same 5-business-day window.
Playbook pack. If a sequence doesn't map to how your software exports data, send us one export and we rewrite that piece for your setup at no charge, within 5 business days. If we can't make it fit, it's refunded in full.
One boundary, stated plainly so it can't surprise you: draft recovery can't start until you send the decline export. If it doesn't arrive within 30 days of purchase we refund you in full and close it out rather than sit on your money.
Every charge, one-time and monthly, appears on your statement as CHURNLINE — noting it so it isn't a mystery line on the bank feed later.